Privacy Policy

Last Updated: August 2026

Craft Area respects your privacy and is committed to protecting the information you provide while using our website.

Information We Collect

When you place an order or contact us, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Pincode
  • Order details
  • Payment-related transaction information

We only collect information that is reasonably required to provide our services.

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Confirm payments
  • Provide order updates
  • Respond to customer enquiries
  • Provide customer support
  • Process cancellations, refunds or replacements
  • Improve our website and services
  • Prevent fraudulent or unauthorised transactions

Payment Information

Payments made through our website may be processed by third-party payment service providers such as Razorpay.

Craft Area does not intend to store your complete card details, UPI PIN, CVV or other sensitive payment credentials on our own servers.

Payment information is handled by the relevant payment service provider according to its applicable security and privacy practices.

Sharing of Information

We may share necessary customer information with trusted service providers such as:

  • Payment gateways
  • Courier and delivery partners
  • Technology/service providers

This information is shared only when reasonably necessary to process and fulfil your order or provide our services.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better shopping experience.

Data Security

We take reasonable measures to protect the information provided to us from unauthorised access, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your Rights

You may contact us if you wish to request information regarding your personal data or raise a privacy-related concern.

Email: support@craftarea.in
Phone: +91 8608373587